Customers may return any Product purchased from this Site (except for products identified as non-returnable by Snap-on) for any reason within 30 days of delivery. To return a Product, Customer must call 1-877-762-7664 or email a return request to eorders@snapon.com to request a Return Goods Authorization form ("RGA"). The RGA will provide detailed instructions on the return process. Product must be in new, sellable condition when returning for a refund. Opened software and gift cards are NON-returnable/refundable. Upon receipt and confirmation of the return by Snap-on, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in cases of the wrong Product being shipped by Snap-on, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, Customer may choose to have the Product replaced with the identical Product, or if the Product shipped was not the Product ordered by the Customer, Customer may elect to have the correct Product shipped. Only Product purchased from this Site can be returned in this fashion. Snap-on requires that you return your Product with prepaid insurance using UPS or Parcel Post. Snap-on will not accept returns sent C.O.D. If the Product was damaged in transit, Snap-on requests that you hold the Product and original packaging and call the carrier for inspection and pick-up.
Snap-on strongly encourages you to send returns with a tracking number or delivery confirmation number. Snap-on recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Snap-on or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. Snap-on is not responsible for lost or damaged returns.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
Refunds will only be issued to the credit card used for the original purchase. In the event that card is no longer active, a refund will be issued via check.