Voice & Quick Message Testing

The intent for testing is to validate the technical pieces for the project. This includes phone number forwarding and configurations.

SnS: Testing Requirements and Steps

Duration: Approx. 30 Minutes

Prerequisites for Testing:  

First, the tele-communication task must be completed within the project (See link if necessary): Voice Communications Requirements

• 1 Staff Member to be the Caregiver (Can be anyone to assist in testing)
• 1 Staff Member to be the Monitor Technician (If the testing/roll out is for a Centrally Monitored Location. This can be fulfilled via the SafeNSound member on the phone)
  • If a local resource would like to fill as the Monitor Tech role, please have another workstation or PC available as well as access.
    • If another team member is selected to be a Monitor Technician the PC must have an available & connected headset that is configured for default Input/Output audio selections within Windows.
• A test Patient already in the system (can be manually created by SnS, or scanned in)
  • If scanned in, please confirm a test patient is in the ADT feed
• Staff Assignment completed by associating the patient with a caregiver, and phone #
  • Setup a Secondary Caregiver, or desk phone as well

What You Can Do

Step 1.

Sending Quick Messages - Monitor Tech User

• Log into SafeNSound as a Monitor Technician 
• Select Patient
• Select Care Team Tab
  • Notice the assigned Primary Contact as well as the Secondary Contact or Desk Phone
• Select any of the 6 available Quick Messages

                                                                 

Step 2.

Accepting a Quick Message - Caregiver User 

• Answer the call
• Listen to the message in its entirety to confirm options for Declining, Repeating, or Contacting Central Monitoring
  • Hang up the call (this will auto-accept the message and send a notification to the Monitor Technician)

Step 3.

Confirm the Message was Accepted/ Repeat - Monitor Tech User 

• Notice the notification popup, as well as the notification in the Activity Feed
• Send another Quick Message

Step 4.

Decline, Decline, Accept - Caregiver User

• Answer the call
• When prompted, press 2 to decline
  • This will automatically send the same Quick Message to the Secondary Contact, or Desk Phone
• Do not answer this call, instead let it roll through
• The call should be back to the Primary Contact
  • Answer then disconnect the call
    • The result: Decline, auto-communicate to the next Contact, Decline, auto-communicate to the next Contact, Accept.

Step 5.

Confirm the Notifications are accurate - Monitor Tech User 

• Notice the notification popups, as well as the notifications in the Activity Feed
• Decline, Decline, Accept 

Step 6.

Send a Quick Message - Monitor Tech User

• Choose any of the 6 Quick Message options 

                                                                 

 

Step 7.

Replay Message & Connect to Central Monitoring - Caregiver User 

• Answer the call
• Listen to the message and respond by pressing 3 to repeat
  • Confirm repeat functionality
• Listen to the message and respond by pressing 4 to connect with Central Monitoring
  • Confirm the call returns to the original sender 
    • This will connect the Caregivers phone, with the Central Monitoring unit for a phone call. Please stay on the line while it connects. 
      • Confirms phone functionality (VoIP) if the caregiver and Monitor Technician can hear one another

Validation via Testing:

• Confirming firewall pass-through or the media connections
• Confirms devices react to button presses
• Confirms Quick Message fail-over to additional caregivers
• Confirms accurate logging of the notifications 

Testing Sign Off

Step	Pass/Fail	Notes
Send Quick Message (Monitor Tech)
Accept Quick Message (Caregiver)
Confirm Notification & Resend (Monitor Tech) An Accept should be present  Resend
Answer & Press 2 to Decline (Caregiver) Fails over to Secondary Contact Accept on Secondary Contact
Confirm Notifications & Resend (Monitor Tech) A Decline & Accept should be present Resend
Ignore Quick Message to Auto Decline (Caregiver) Fails over to Secondary Contact Accept on Secondary Contact
Confirm Notifications & Resend (Monitor Tech) A Decline & Accept should be present Resend
Answer, press 3 to replay Quick Message (Caregiver)
Press 4 to connect call with Monitor Tech (Caregiver)
Confirm Audio on both sides (VoIP) (Caregiver & MT)