Care Team and Quick Messaging – Guide

Patient Care Team Tab

The communication module is used to contact a caregiver, place notes about an inbound or outbound call, as well as flag any important event. The Care Team Tab is located in the patient chart.

Placing Outgoing Calls

Monitor Technicians can access and place calls by clicking on the Care Team Tab. This feature allows Monitor Technicians to place an outbound call to a bedside caregiver or anybody listed under the patients Care Team.

Urgent Response

Urgent Response can be accessed by clicking on the Care Team Tab. The Urgent Response functionality allows the caregiver to send an immediate, multi-cast message across all caregivers assigned to the patient in SafeNSound. The message states Urgent Response (Bed Number). This message is intended to be used in parallel with the hospital's normal communication policy for codes, allowing for additional documentation benefits, and a rapid response. The Urgent Responses are sent to all team members assigned in the department.

Sticky Notes

Sticky Notes can be accessed first by clicking on the Care Team Tab and selecting Add Note to the right of respected caregiver, then Sticky Note. Select save when finished.

SafeNSound Sticky Notes allow you to document common notes on the main patient list area. These notes are related to things that fall outside of the Rhythm Interpretations or a patient's locations. Sticky Notes can be customized by your organization system administration and have maximum length of 20 characters. Sticky Notes cannot be manually entered but can be customized to the account.

Sticky Notes are a helpful feature, in providing extra information that is important to remember, although not part of the patient information such as SpO2 Only or Discharging Home. Sticky notes do not become part of the patient’s EMR.

Standard examples of sticky notes are:

Pending D/C
Refusing care
SpO2 Monitoring Only
Tremors
Discharging Home

Quick Messages

Sending Quick Messages

Quick Messaging can be accessed by clicking on the Care Team Tab. Quick Messaging allows a click feature to send an automated message to a caregiver. Customization is available with quick messages to send to either a secondary caregiver or primary caregiver first based on the message. Quick messages may be set up to roll over to another caregiver (or more than one additional caregiver), if the first caregiver declines or is not able to acknowledge the message.

Quick message activity

Once a Quick Message has been sent, the Send button changes to Resend in the Quick Message Activity log, and a reminder timer appears below the quick message that was sent letting the sender know how long it has been since the last quick message of the same type was sent.

When a message has been sent, in the Quick Message Activity icon, the Send button changes to Resend as well as a reminder timer below the button shows, letting you know how long ago the message had been sent, and since the last quick message of the same type was sent.

For every quick message, the caregiver staff has the options to decline, repeat the message, or auto dial call back. An acceptance of the message automatically occurs if the caregiver answers the call, hears the message, and then hangs up.
In the event a quick message is accepted, a notification shows to the sender confirming acceptance by the caregiver. For users on an active call there will be a call waiting tone.
Upon decline or no answer, the response also is noted in the Quick Message Activity area with an option to resend the message immediately, or in the specific amount of time selected.
Resend timer automatically attempts the same message on a time that you select. Options for resending a message includes: 5-, 10-, 30-minutes, or 1-hour.
Quick Message Extension - This feature can be found in the app store. If enabled, the following audible message will be prompted to repeat until key is selected, "This is a SafeNSound Notification. Press 0 to play."
Quick message return call - When a quick message is received and option 4 is selected by the user for a return call, the notification now displays in the traditional call notification window, rather than the bottom left of the screen.

P/N 070-2811-01 Rev. A