Our merchandise can be returned or exchanged in our stores within 60 days in its original condition, including all tags and other item packaging, for a full refund. If you purchased items online at claires.com, you may also return them to us by shipment by following the instructions on the back of your invoice, and below.
We cannot process exchanges of online purchases via shipment. Store purchases cannot be returned by shipment. For items purchased in multi buy offers such as Buy one Get one Free, Buy one Get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase. In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.
Currently Claire's does not offer prepaid return shipping labels. If you would like to return your items via mail your refund for the return shipping will be via a Claire's gift card. Claire's does not have the ability to issue a refund for the return shipping to your original form of payment method. If you do not wish to receive a refund for the return shipping via a Claire's gift card please take your return to your local Claire's store. Please note that Claire’s will only issue a refund for the return shipping if you received the wrong or damaged item/s. Shipping, handling, and surcharges are not refundable See our Return Policy for item exclusions in above section.
If you received the wrong item or damaged merchandise, please call customer support at 1-800-804-7194 or email customersupport@claires.com.
- Returns In Store: You may choose to return or exchange your merchandise at a Claire's store near you. Please have both a government-issued ID and the original receipt displaying prices available to receive a full credit. If you used a credit card to make your purchase, please have that available for the store associate to credit your account. If you used PayPal or Klarna to make your purchase, a full store credit will be made to Claire's Gift Card.
For returns without a receipt, we will issue a store credit in the form of a gift card for the current selling price. Exclusions: Items marked "Online Only" may be returned only by mail. - By Shipment: If you ordered your merchandise from us online, and would like to make a return by mail, you must pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Please send your return via carrier of your choice to the address below.
Claires.com
Returns Department
2400 West Central Road
Hoffman Estates, IL 60192