We’re so sorry you haven’t received your package yet. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company. Please call our customer support team at 1-800-804-7194 to help resolve the issue.