Kiran Weber

Start with Kit in the Help Center — it can resolve most issues instantly.Call: Use phone support only if a shipment delay directly impacts a scheduled surgery.Ticket: If Kit can’t resolve your issu...

Sometimes an SAP record may look unclear.👉 Ask Kit:“Request a manual check for DYNJAA10963.”“Ask Kitting Support to verify stock for HUD items.”Kit will connect you to a human who can verify stock ...

Escalations should be used sparingly for high-priority situations (e.g., surgery risk).👉 Ask Kit:“Escalate the delayed shipment for Stanford Health.”“Send this issue to management: DYNJ61676A backo...

For faster resolution, always include:Item number (e.g., DYNJ61663B)Branch code (e.g., C07, C46)Order status (Pending, Shipped, etc.)Customer name/account numberCarrier and tracking (if applicable)...

Your main support channel is Kit in the Help Center.👉 Start a chat with Kit:Ask your question directly, just like you would with Sales Support staff.If Kit cannot resolve, it will connect you to a ...

Customers can receive carrier updates directly.In SAP:Open the Delivery tab.Add the customer email to Tracking Notifications.👉 Ask Kit:“Add Stanford Health’s email to FedEx tracking.”“Send tracking...

If an order is lost:Verify status with the carrier.Confirm in SAP if goods were issued but not delivered.Submit a re-shipment request via Kit.👉 Ask Kit:“Reship the lost DYNJ61663B order.”“What’s th...

POD confirms the customer received the shipment.In SAP:Open the Delivery tab.Look for Delivery Complete and attached POD file.👉 Ask Kit:“Give me the POD for order 450021982.”“Was the HUD order sign...

Customs delays may occur due to missing paperwork.Steps:Verify customs hold in SAP.Confirm required documents (invoice, product details).Escalate through Kit if resolution is needed.👉 Ask Kit:“Why ...

International orders have unique routing steps.In SAP:Open the order delivery details.Check the Export Documentation tab.Review carrier assignment and customs status.👉 Ask Kit:“What’s the status of...