Kiran Weber
- Total activity 283
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 247
Articles
Recent activity by Kiran Weber-
How do I request re-shipment if an order is lost?
If an order is lost:Verify status with the carrier.Confirm in SAP if goods were issued but not delivered.Submit a re-shipment request via Kit.👉 Ask Kit:“Reship the lost DYNJ61663B order.”“What’s th...
-
How do I verify that a shipment has been delivered?
Delivery confirmation comes from carrier scans.In SAP:Open the order delivery record.Check for the Delivery Complete status.Review the Proof of Delivery (POD) if attached.👉 Ask Kit:“Has the HUD ord...
-
How do I search by customer purchase order number?
In SAP:Go to the Sales Order search screen.Enter the customer PO number.Review the matching Medline order and details.👉 Or ask Kit:“Find the order for PO 123456.”“What’s the status of PO 987654?”
-
How do I add a customer email to carrier tracking updates?
Customers can receive carrier updates directly.In SAP:Open the Delivery tab.Add the customer email to Tracking Notifications.👉 Ask Kit:“Add Stanford Health’s email to FedEx tracking.”“Send tracking...
-
How do I pull a list of active orders for my account?
Active orders include anything not yet delivered.In SAP:Enter the customer account number.Filter results by status (exclude Delivered).Export the list if needed.👉 Ask Kit:“Show me all active orders...
-
How do I export SAP data for a customer report?
Sometimes customers request a report of current orders.In SAP:Run your order search (by item, account, or PO).Select Export to Excel.Format the report with customer-friendly headers.👉 Ask Kit:“Expo...