Getting Started with Kitting
Using SAP for Inventory
- How do I log in to SAP for Kitting inventory?
- How do I look up stock on hand for an item?
- How do I check available-to-promise (ATP) inventory?
- How do I look up branch stock in SAP?
- How do I find cases (55, 42, 49) in SAP?
- How do I read SAP order statuses?
Common Inventory Questions
- How do I find the ETA for an item in transit?
- How do I track a kit from production through delivery?
- How do I confirm if a shipment has left the distribution center?
- How do I check if expedited shipping is available for an order?
- How do I know if an item can ship partial vs. full case?
- How do I find out which carrier (FedEx, UPS, Schneider, DHL, GLS) is used?
Shipping and Tracking
- How do I request FedEx Expedite for a shipment?
- How do I escalate a shipment delay?
- How do I request to split a shipment across carriers?
- How do I check pallet vs. case shipment status?
- How do I look up international shipments?
- How do I handle shipments stuck in customs?
Escalation and Support
- How do I open a Kitting support ticket in Zendesk?
- What information should I include in a Kitting support ticket?
- How do I escalate urgent orders to management?
- How do I request a manual inventory check from a human in Kitting Sales Support?
- When should I call vs. when should I open a Zendesk ticket?