Kiran Weber

Start with Kit in the Help Center — it can resolve most issues instantly.Call: Use phone support only if a shipment delay directly impacts a scheduled surgery.Ticket: If Kit can’t resolve your issu...

International orders have unique routing steps.In SAP:Open the order delivery details.Check the Export Documentation tab.Review carrier assignment and customs status.👉 Ask Kit:“What’s the status of...

Some items can be shipped in partial cases; others require full case quantities.In SAP:Look up the item in the Material Master.Review the Minimum Order Quantity field.If the minimum = 1, partials a...

Cases refer to shipping units tied to order lines.In SAP:Enter the sales order number.Open the Delivery tab.Review the case quantities (e.g., 42cs = 42 cases).👉 You can also ask Kit:“How many cases...

Customs delays may occur due to missing paperwork.Steps:Verify customs hold in SAP.Confirm required documents (invoice, product details).Escalate through Kit if resolution is needed.👉 Ask Kit:“Why ...

Carrier assignment depends on the branch and shipping conditions.In SAP:Open the order.Review the Carrier field in the delivery details.👉 Ask Kit:“Which carrier is shipping MNS9245?”“Is the anesthe...

Order statuses indicate where an order is in the fulfillment process. Common statuses include:Pending → Order entered, not yet released.In Production → Pack assembly in progress.Ready to Ship → Pac...

POD confirms the customer received the shipment.In SAP:Open the Delivery tab.Look for Delivery Complete and attached POD file.👉 Ask Kit:“Give me the POD for order 450021982.”“Was the HUD order sign...

In SAP:Open the order in the Delivery tab.Review the Tracking Number field.👉 Ask Kit:“What’s the tracking number for DYNJ61663B?”“Give me the tracking for the 42cs order.”Kit will provide the carri...

Branch assignment determines which distribution center fulfills the order.In SAP:Enter the sales order number.Review the Delivery Plant/Branch field.Note the branch code (e.g., C07, C46, C17).👉 Ask...