Who to contact for Kitting sales support

If you can’t find what you need in SAP or this Help Center, the Kitting support team is here to help.

Primary Support (Help Center)

• Start a chat with “Kit”, our AI agent.

• You can ask it anything just as you would Sales Support staff.

• Kit will use SAP data and our knowledge base to answer questions about items, orders, branches, and ETAs.

Phone Support (Urgent Only)

• Call the Kitting Sales Support line for expedited issues.

• Use this option if a shipment delay directly impacts a scheduled surgery.

Escalations

• Escalate through your Regional Sales Manager if you need leadership involvement.

• Use this path for chronic delays, repeated backorders, or customer escalations.

⚡ Best practice: Whichever channel you choose, have the key information handy (e.g., item number, branch, order status, customer details). This ensures faster and more accurate support.