Kiran Weber

Orders may ship as full pallets or individual cases depending on size.In SAP:Open the Delivery tab.Look for the Handling Unit Type field (Pallet or Case).👉 Ask Kit:“Is the 90cs shipment going as pa...

Expedite eligibility depends on carrier options and branch availability.In SAP:Open the order.Review the Shipping Conditions field.Look for FedEx Expedite = Yes.👉 Ask Kit:“Can the DYNJ61676A order ...

Branch stock shows where items are physically located.In SAP:Enter the item number in the Material Master.Select Display Stock by Plant/Branch.Review quantities by branch code (e.g., C07, C46).👉 As...

If you can’t find what you need in SAP or this Help Center, the Kitting support team is here to help.Primary Support (Help Center)Start a chat with “Kit”, our AI agent.You can ask it anything just ...

Start with Kit in the Help Center — it can resolve most issues instantly.Call: Use phone support only if a shipment delay directly impacts a scheduled surgery.Ticket: If Kit can’t resolve your issu...

International orders have unique routing steps.In SAP:Open the order delivery details.Check the Export Documentation tab.Review carrier assignment and customs status.👉 Ask Kit:“What’s the status of...

Some items can be shipped in partial cases; others require full case quantities.In SAP:Look up the item in the Material Master.Review the Minimum Order Quantity field.If the minimum = 1, partials a...

Cases refer to shipping units tied to order lines.In SAP:Enter the sales order number.Open the Delivery tab.Review the case quantities (e.g., 42cs = 42 cases).👉 You can also ask Kit:“How many cases...

Customs delays may occur due to missing paperwork.Steps:Verify customs hold in SAP.Confirm required documents (invoice, product details).Escalate through Kit if resolution is needed.👉 Ask Kit:“Why ...

Carrier assignment depends on the branch and shipping conditions.In SAP:Open the order.Review the Carrier field in the delivery details.👉 Ask Kit:“Which carrier is shipping MNS9245?”“Is the anesthe...