What information should I include in a Kitting support ticket?

For faster resolution, always include:

• Item number (e.g., DYNJ61663B)

• Branch code (e.g., C07, C46)

• Order status (Pending, Shipped, etc.)

• Customer name/account number

• Carrier and tracking (if applicable)

👉 Ask Kit:

• “What info do I need to open a support ticket?”

• “Submit a ticket with order details for MNS9245.”

Kit will prompt you for any missing details before connecting you to a human.