For faster resolution, always include:
Item number (e.g., DYNJ61663B)
Branch code (e.g., C07, C46)
Order status (Pending, Shipped, etc.)
Customer name/account number
Carrier and tracking (if applicable)
👉 Ask Kit:
“What info do I need to open a support ticket?”
“Submit a ticket with order details for MNS9245.”
Kit will prompt you for any missing details before connecting you to a human.