How do I escalate a shipment delay?

If a shipment is delayed beyond the ETA:

1. Check SAP to confirm the carrier’s most recent status.

2. Review whether the shipment is In Transit or still Ready to Ship.

3. If confirmed delayed, escalate through Kit.

👉 Ask Kit:

• “Escalate the delayed DYNJAA10963 order.”

• “Flag a delay for the MNS9245 shipment.”

Kit can route the issue to the right team or escalate to management if needed.