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How do I escalate a shipment delay?

Kiran Weber

If a shipment is delayed beyond the ETA:

  1. Check SAP to confirm the carrier’s most recent status.

  2. Review whether the shipment is In Transit or still Ready to Ship.

  3. If confirmed delayed, escalate through Kit.

👉 Ask Kit:

  • “Escalate the delayed DYNJAA10963 order.”

  • “Flag a delay for the MNS9245 shipment.”

Kit can route the issue to the right team or escalate to management if needed.