How do I request re-shipment if an order is lost?

If an order is lost:

1. Verify status with the carrier.

2. Confirm in SAP if goods were issued but not delivered.

3. Submit a re-shipment request via Kit.

👉 Ask Kit:

• “Reship the lost DYNJ61663B order.”

• “What’s the process if UPS lost a shipment?”

Kit checks with carrier records and initiates a re-shipment request.