Skip to main content

How do I request re-shipment if an order is lost?

Kiran Weber

If an order is lost:

  1. Verify status with the carrier.

  2. Confirm in SAP if goods were issued but not delivered.

  3. Submit a re-shipment request via Kit.

👉 Ask Kit:

  • “Reship the lost DYNJ61663B order.”

  • “What’s the process if UPS lost a shipment?”

Kit checks with carrier records and initiates a re-shipment request.