How do I handle shipments stuck in customs?

Customs delays may occur due to missing paperwork.

Steps:

1. Verify customs hold in SAP.

2. Confirm required documents (invoice, product details).

3. Escalate through Kit if resolution is needed.

👉 Ask Kit:

• “Why is the shipment stuck in customs?”

• “Escalate the customs hold for MNS9245.”

Kit checks SAP records and helps escalate to logistics if needed.