How do I add a customer email to carrier tracking updates?

Customers can receive carrier updates directly.

In SAP:

1. Open the Delivery tab.

2. Add the customer email to Tracking Notifications.

👉 Ask Kit:

• “Add Stanford Health’s email to FedEx tracking.”

• “Send tracking updates for MNS9245 to the customer.”

Kit can confirm if email alerts are active and help enable them.